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Degradation

» Published on Wed, 30 Oct 2019 22:26:00 +0000

  • Post-Mortem

    We have identified the cause of the issue experienced last 31th October 2019. We suffered an unexpected web service interruption caused by a wrong parameter in the configuration, as well as a Storage issue in Azure. The web server configuration has been modified to fix it. Impact: low

    » Updated Mon, 04 Nov 2019 11:16:00 +0000
  • Resolved

    Hello, The issue previously reported has been resolved as of 7:22 UTC and all traffic patterns have stabilised since that time. Thank you very much for your patience and again, sincerest apologies for the inconvenience caused.

    » Updated Thu, 31 Oct 2019 07:22:00 +0000
  • Investigating

    Hello, As of approximately 23:26 UTC today we have been experiencing a service degradation which is affecting Push API Supplier. Our team is working to resolve the issue and will revert as soon as service returns to normal. Please accept our apologies for the resultant impact to the service, and our assurance the issue is being given high priority.

    » Updated Wed, 30 Oct 2019 23:26:00 +0000

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